Returns and Exchanges
We do hope you are happy with your purchases from FURR Collective, however if for any reason you are not, we can offer an exchange or refund on any item as long as it is returned within 30 days of receipt. Please email us at email@example.com with your reason for return and we will provide you with the relevant return address.
All items must be returned to us in a perfect condition (unless faulty or damaged in transit) and will be inspected once we have received the return.
Please ensure your return is properly packaged before returning it to us, we suggest using the box your order arrived in with the same fill we have used to send the order out.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
If you receive faulty or damaged goods, please contact us within 7 working days and we will arrange a replacement or refund for you.
Please note, we can only offer exchanges on items if they are defective or damaged. With the exception of faulty items, we are unable to reimburse postage costs. Once the order is returned to us and if approved, we will process a refund minus the original delivery cost plus £3.49 to cover the cost of return.
If you have any questions please email us firstname.lastname@example.org