FAQs

BRAND AND PRODUCT

1. What is FURR Collective? 

We are a natural pooch grooming brand dedicated to bringing our customers effective and high quality products to nurture pet wellbeing. Our products are natural, vegan and cruelty-free.

2. Is Mane Gloss suitable for puppies?

The formula is natural and suitable for puppies, however, it is recommended to start using after their second set of vaccinations at around 10-12 weeks old. 

3. Is Mane Gloss suitable for use on other animals? 

The product is suitable on all furry animals, however if you have any concerns then feel free to check with your vet.

 

DELIVERY 

1. I’m having problems with my order, how do I get help?

Please email hello@furrcollective.co.uk and our team will be happy to assist with any queries.

2. I haven’t received my order confirmation?

Please ensure you have checked your junk email, if you have still not received confirmation please email hello@furrcollective.co.uk and we will happily assist you. 

3. How long does delivery take? 

Once your order is completed and your payment has been received by us, we will send you an email order confirmation advising you that your order is being processed. Goods will be shipped shortly after confirmation of your order and will usually take 2-4 working days to arrive. 

4. Where do you deliver to? 

We currently deliver to the UK only, however we are looking to expand this. If you are outside of the UK and would like to order please email hello@furrcollective.co.uk and we will try to accommodate your request. 

5. What is your refund policy? 

Of course we hope you love this product as much as we do, in the event that you are not happy with the product or have had any other issues we will offer a full refund or replacement product if you contact us within 30 days of purchase. Please contact us at hello@furrcollective.co.uk and we will arrange a replacement or process a refund. 

TRADE 

1. Are you a professional groomer or a retail shop? 

We would love to hear from you! Please email us at hello@furrcollective.co.uk to request our trade prices and special offers.